Returns Policy

We strive to make our customers 100% satisfied with the product they’ve purchased from us. We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item). If you are experiencing any shipping or products issues,  then feel free to send us email and our team will assist you right away.

Please fill in your address in all details, otherwise the package we mailled to you will be returned to us.

RETURN POLICY

1.Not Happy with Your Order

If you are not happy about your purchase, 30 days from date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning item if not covered by our return against manufacturer defects and exchange is not due to our error.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please note: Shipping costs are non-refundable.

2. Damaged Items or Wrong Items

If the product is defective or does not work properly, please contact us via support@sunleny.com including a photograph demonstrating the wrong style or the damaged area of the item together with the order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.

3. Customs Restrictions

If the package is seized by Customs for any reason and returned back to us, we will issue you a prompt refund. If it is not returned back to us, we cannot issue you a refund. There will be possibility that the package held by customs are for the purpose of charging import duties and Customs fees. We have had such troubles in less than 1% of our international shipments. If you are not sure, please contact the Customs Office in your country before ordering, as we are not responsible for such charges.

4. You can get a full refund only covers manufacturing defects and does not cover:

• Damage caused by accident.

• Man-made product damage.

• Improper care.

• Normal wear and tear.

• Break down of colors and materials due to sun exposure.

• After-market modifications.

• No returns/exchanges for products with water exposure will be accepted.

• Size doesn't fit.

• Customer's subjective factors or just dislike the item.

• Wrong size ordered by personal reason.

CANCELLATION

1. Cancelling Unshipped-out Orders

If the order has not been shipped, a refund will be issued by the same method of payment the order was originally charged, please kindly contact us via support@sunleny.com. For the fastest resolution, please include your order number. Thanks！